Refund policy

Return & Refund Policy

Return Period

We offer a 14-day return policy, which means you can cancel or return your order within 14 days of receiving your item for any reason without providing a justification.

Conditions for Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it,

  • Be unworn or unused,

  • Have all tags attached and be in the original packaging,

  • Include a receipt or proof of purchase.

Return Requests & Return Shipping Costs

To initiate a return, please contact us via email at:
📧 yakesa.yks@gmail.com

All returns must be sent to:
📦 Neuwerkstraße 45, 99084 Erfurt, Germany

Once your return is approved, you will receive a confirmation and instructions on how to return your item.

Please note:

  • Return shipping is the responsibility of the buyer.

  • The buyer must purchase the return shipping label (e.g., via DHL, Hermes, or another courier).

  • Unpaid or insufficiently paid shipments will not be accepted.

  • For defective, damaged, or wrong items, we will cover the return shipping costs.

    • The buyer must provide proof of the defect, damage, or wrong item (e.g., photos or other documentation).

    • Upon receiving proof, we will provide a return shipping label if needed.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will review the issue and work with you to resolve it.

Exceptions / Non-Returnable Items

Some items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants),

  • Custom or personalized items,

  • Hygiene or personal care products (e.g., cosmetics),

  • Hazardous materials, flammable liquids, or gases.

We also cannot accept returns for sale items or gift cards.

If you are unsure whether your item can be returned, please contact us before initiating a return.

Exchanges

The fastest way to get the item you want is:
Return the item you have, and once the return is approved, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued within 10 business days to your original payment method.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at yakesa.yks@gmail.com.